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Policies

Policies

Policies

Shipping Policies

Effective 06/26/2014

Your shipping options are important to us.

All of our dsicus & angelfish are well packaged and shipped via UPS OVERNIGHT starting from $49.95** and if they are shipped to Florida* it will only be $20.00. This shipping charge is for up to 20 small (juvenile)angelfish or 10 medium fish. If your order is for more than the above or for larger fish we will quote actual freight charges.

* Florida shipping is via UPS Ground and only to areas in a guaranteed Next Day Ground Service from our Zip (33330) This covers over 90% of Florida!

**our shipping charge includes all handling charges.  Box with Styrofoam, heat packs (when needed).  There are no additional charges.

Ordering Policies

Effective 06/26/2014

Your ease of shopping and ordering is fundamental for us. We work hard to make our website easy for you to find what you are looking for and place your order.

If you have any difficulty ordering from our web site, please contact us.

You may place your order online through our secure shopping cart system or if you prefer, call us to place your order.

Whichever way you prefer to place your order, we accept the following payment options:

  • PayPal (credit cards can be used with this method as well)
    (through our secure gateway online)
  • Money Order

To place your order online, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary. Proceed to check out by clicking the "Checkout" button on the Order Summary page. This will take you to the secure region of our site where you can fill in your billing and shipping options and information in a completely safe and secure environment -- you will see a lock (Internet Explorer browsers) or a key (Netscape browsers) in the lower right hand corner of your browser to indicate that you are in a securely encrypted environment. Follow the step by step instructions.

Once you have finished filling out your billing and shipping information, you will be taken to a confirmation page indicating that your payment has been approved and your order is in process. You will receive a confirmation of your order by email immediately.

To place your order by phone, please use our website to search for the products you want to order, and add them to your cart. Then click on a "Current Order" link or shopping cart icon to retrieve your order summary.

Once you are finished shopping, give us a call and one of our representatives will be happy to take your order by phone. By shopping before you call, you will help us save you time completing your order. Our Telephone # is: 1-305-647-3266

Live Arrival Guarantee

Effective 01/01/2012

We guarantee LIVE arrival of our fish if the package is signed for and accepted on the first delivery attempt. THIS LIVE ARRIVAL GUARANTEE IS VALID FOR NEXT DAY AIR OR UPS GROUND NEXT DAY DELIVERY ONLY. PRIORITY MAIL SHIPMENTS DO NOT CARRY OUR LIVE ARRIVAL GUARANTEE. If the package is denied for any reason on the first attempt or left without being signed for the guarantee is VOID.

In the unlikely event that your fish arrive dead you must email a digital photo of the dead fish still in the original, unopened bag to sales@angelfishusa.com within 3 hours of delivery.

Our live arrival guarantee does not cover the freight costs. All freight costs are the responsibility of the purchaser.